Every order, carefully carried, to your door.
Everything you need to know about processing, delivery, and tracking.
Last updated: July 4, 2026
VOVÉSKIN — Shipping Policy
Last updated: July 4, 2026
We aim to get your order to you quickly, safely, and reliably. Here's how shipping works.
Shipping Locations
We currently ship within Pakistan only.
Order Processing
Orders are typically processed within 24 hours of placement. For Cash on Delivery (COD) orders, our team may contact you to confirm before dispatch. Orders placed on weekends, holidays, or during promotions may take slightly longer to process.
Delivery Timeframes
- Nationwide: 3–5 business days
- Lahore (selected areas): Same-day delivery may be available, depending on location and timing
Timelines are estimates and may vary due to courier operations, weather, or other factors beyond our control.
Shipping Charges
Free shipping on orders above PKR 2,000. Orders below this threshold will show applicable charges at checkout.
Shipping Partners
We work with trusted couriers including PostEx, Leopards Courier, and Uber Courier (selected Lahore deliveries). Availability varies by location.
Order Tracking
Once dispatched, you'll receive tracking updates via SMS, email, WhatsApp, or the courier directly. Contact our support team for tracking assistance.
Cash on Delivery (COD)
COD is available in eligible locations and may require verification before dispatch to prevent fraudulent orders. Unresponsive verification requests may delay or cancel your order.
Delivery Delays
Delays may occasionally occur due to high order volumes, holidays, weather, courier issues, or remote locations. Once handed to the courier, Vove Skin is not responsible for third-party delivery delays.
Incorrect Shipping Information
Please ensure your address and contact details are accurate at checkout. If you notice an error, contact us immediately after placing your order — we'll do our best to correct it before dispatch.
Failed Delivery Attempts
If delivery fails due to unavailability, an incomplete address, or refusal without valid reason, the courier may attempt redelivery or return the package. Additional shipping charges may apply for reshipment.
Damaged or Missing Orders
Report damaged, incomplete, or missing orders within 7 days of delivery, along with your order number, photos, and a brief description. We'll review and work toward a resolution.
Returns & Exchanges
Shipping-related aspects of returns, exchanges, and refunds are governed by our Return & Refund Policy.
Policy Updates
We may update this policy periodically. Changes will be posted here with a revised date.
Contact Us
📧 official@voveskin.com | customer.care@voveskin.com
📞 WhatsApp: +92 326 5536000
📍 DHA Phase IV, Green Sector Z-6, Lahore, Pakistan
🕐 Mon–Sat, 9:00 AM – 6:00 PM (PKT)