Vovéskin
Returns & Exchanges
Your skincare deserves peace of mind. Here's how we make things right if something isn't.
We craft every Vovéskin formula with care, and we stand behind it just as carefully. If your order arrives damaged, incorrect, or simply isn't the right fit — we're here to help.
What can be returned
Unopened, unused items in their original packaging may be returned within 7 days of delivery. To protect the integrity of our formulas and the trust of every customer after you, we can only accept items that are sealed exactly as they arrived.
- Product seal and outer packaging fully intact
- Original order number or receipt provided
- Item unused and unswatched
What we can't accept back
For hygiene and safety reasons — standard across the skincare industry — the following cannot be returned once opened:
| Item | Condition |
|---|---|
| Facewash & cleansing gels | Not returnable once opened |
| Serums & creams | Not returnable once opened |
| Tinted sunblock | Not returnable once opened |
| Bundle sets | Full bundle only, all items sealed |
| Sale & discounted items | Final sale, exchange only |
Exception: if a product arrives damaged, defective, or incorrect, this condition doesn't apply — we'll make it right regardless of whether it's been opened.
For any damage, defect, or wrong-item claim, we require an unedited unboxing video showing the sealed parcel being opened for the first time, without pausing or cutting.
This one habit protects genuine claims from being second-guessed and lets us approve real issues faster — usually within a few hours instead of days. Claims without a video are reviewed case by case and may take longer to resolve.
How a return works
Reach out within your window
Message us on WhatsApp or email within 7 days of delivery (24 hours for damage or defects) with your order number and reason for return.
Share the details
For damaged or incorrect items, include clear photos and your unboxing video so our team can approve things quickly — no back-and-forth needed.
Pack it securely
Once approved, we'll confirm the return address. Pack the item in its original box to prevent damage in transit.
We inspect & refund
Once received, we inspect the item and process your refund to the original payment method within 7 business days.
Prefer a different shade or formula?
We're happy to exchange an unopened item for a different product of equal value within the same 7-day window. If there's a price difference, we'll send a payment link or adjust the refund accordingly.
How you'll be refunded
For prepaid orders, refunds are issued to your original payment method within 7 business days. Shipping fees are non-refundable, except where the return is due to our error.
Choose Vovéskin Store Credit instead of a cash refund and we'll add 10% extra value, credited instantly — no waiting on bank processing times.
You'll receive a confirmation message once your refund has been processed, either way.
Returns on COD orders
Most of our Pakistan orders are Cash on Delivery, so there's no card or account to refund to automatically. Here's how we handle it fairly:
Confirmation before dispatch
We call or send a WhatsApp confirmation before every COD order ships, so you know exactly what's coming and when.
No cash refunds at the door
Since no payment was made upfront, refunds for COD returns are sent via bank transfer, EasyPaisa, or JazzCash once the item is received back.
Store credit, instantly
Prefer not to wait? Choose store credit and get 10% extra value, applied to your account the moment your return is approved.
Please don't refuse at the door
If a COD parcel is refused without a valid reason (damage, wrong item), return shipping is deducted from any future credit. Repeated refusals move an account to prepaid-only.
Keeping this policy fair for everyone
This policy is built on trust. To keep it that way — and to keep our prices honest — a few boundaries apply:
- Replacements are honored once per order. Repeat issues on the same order are reviewed individually rather than auto-approved.
- Returned items must match the original product and batch exactly, with seals and packaging intact where applicable.
- Returns must be shipped via our nominated courier so the item stays trackable from your door to ours.
- Change-of-mind returns are honored only for unopened items within the return window. Opened items are covered solely for verified defects.
- Accounts with a repeated pattern of refused deliveries or unverifiable damage claims may be moved to prepaid-only for future orders.
None of this is about making things difficult — it's what lets us keep offering easy returns, fast refunds, and COD to everyone else who shops with us in good faith.
Still need a hand?
Our team typically responds within a few hours. Have your order number ready and we'll take it from there.