Held in confidence. Kept in trust, always.

VOVÉSKIN — Privacy Policy

Last updated: July 7, 2026

At VOVÉSKIN, your trust matters as much as your skin. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us at www.voveskin.com, create an account, or contact our team ("Services"). Our store is powered by Shopify Inc. By using our Services, you agree to this policy.

1. Information We Collect

• Contact & account details: name, email, phone, billing/shipping address, login credentials
• Payment information: transaction and confirmation details, processed securely by third-party payment providers — we never store full card numbers
• Order activity: items viewed, wishlisted, purchased, returned, or exchanged; order history
• Communications: messages via email, WhatsApp, or reviews you submit
• Device & usage data: IP address, browser type, and site interactions, collected automatically via cookies and analytics tools

2. How We Use Your Information

• Process orders, payments, shipping, returns, and refunds
• Provide customer support and respond to inquiries
• Improve our website, products, and shopping experience
• Send order updates and, with your consent, marketing communications
• Detect fraud, enforce our policies, and meet legal obligations

You can opt out of marketing at any time via the "unsubscribe" link or by contacting us directly.

3. How We Share Information
We share data only with trusted providers who help us operate — including hosting, payment processing, shipping, analytics, and customer support tools. We do not sell your personal data. Information may also be disclosed where required by law.

4. Cookies
We use cookies to run our site, remember preferences, understand site performance, and personalize marketing. You can manage or disable cookies through your browser settings; note this may affect site functionality.

5. Data Security & Retention
We apply industry-standard safeguards — including encryption and access controls — to protect your data, though no online system is completely secure. We retain personal information only as long as necessary to fulfil orders, meet legal/tax obligations, and resolve disputes, after which it is securely deleted.

6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or request a copy of your personal data, and to object to certain processing (including marketing). To exercise these rights, contact us below — we aim to respond within a reasonable timeframe.

7. International Transfers
As our Services are powered by Shopify and other global partners, your data may be processed outside Pakistan, under appropriate contractual safeguards.

8. Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices — please review their policies independently.

9. Children's Privacy
Our products and Services are intended for adults. We do not knowingly collect personal information from anyone under 18.

10. Policy Updates
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted here with a revised "Last Updated" date.

Contact Us
VOVÉSKIN
📧 official@voveskin.com | customer.care@voveskin.com
📞 WhatsApp: +92 326 5536000
📍 DHA Phase IV, Green Sector Z-6, Lahore, Pakistan
🕐 Mon–Sat, 9:00 AM – 6:00 PM (PKT)